Acceptable Use Policy
Effective date: Nov 5th, 2025 | Updated date: Nov 5th, 2025
This Acceptable Use Policy ("Policy") outlines the rules and restrictions that apply to the use of Invelo’s products and services, including the dialer and marketing automation tools (collectively, the "Services"). This Policy is incorporated by reference into the Invelo Terms of Service.
By using the Services, you agree to comply with this Policy. If you violate this Policy, we may suspend or terminate your access to the Services.
1.
Prohibited Uses
You may not use Invelo’s Services to engage in any activity that is unlawful, harmful, abusive, or otherwise inappropriate. Specifically, you may not:
- Use the dialer to place calls or send messages that violate the Telephone Consumer Protection Act (TCPA), TRACED Act, FCC rules, or Do Not Call (DNC) regulations;
- Contact individuals without proper consent or in a manner that would be considered unsolicited or spam;
- Send or initiate robocalls, pre-recorded messages, or use auto-dialers without meeting applicable legal requirements;
- Contact numbers on the National or State DNC lists without maintaining your own suppression process or proof of consent;
- Use false, misleading, or spoofed caller ID information;
- Send deceptive, harassing, threatening, or abusive messages or calls;
- Attempt to bypass or disable compliance tools provided by Invelo, including DNC scrubbing or lead status restrictions;
- Use any phone numbers not provisioned or approved through Invelo or its telephony partners;
- Upload, share, or use third-party data without proper authorization or legal basis.
2.
Consent Requirements
You are solely responsible for ensuring that you have obtained valid and legally sufficient consent before contacting any individual through the platform. This includes (but is not limited to):
- Express written consent where required by law;
- Documentation to support consent or opt-in status;
- Honoring all opt-out and unsubscribe requests.
3.
System Abuse and Security
You may not:
- Attempt to interfere with the normal operation of the platform;
- Circumvent authentication, access controls, or account restrictions;
- Use automated systems to overload or exploit Invelo’s infrastructure;
- Attempt to access or scrape data from the platform without authorization.
4.
Enforcement
Invelo reserves the right to investigate any violation of this Policy and take appropriate action, which may include:
- Issuing warnings;
- Temporarily or permanently suspending access to features;
- Terminating your account;
- Reporting activity to law enforcement or regulatory authorities.
5.
Reporting Violations
6.
Changes to This Policy
Invelo may update this Acceptable Use Policy from time to time. We encourage you to review this page periodically for any changes. Continued use of the Services after changes become effective constitutes acceptance of those changes.